Terms of service

Terms of Service

Last updated: November 2025

Welcome to Water City Limited — by visiting our website www.watercity.store or making a purchase, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

This website is operated by Water City Limited, registered in Uganda. Throughout the site, “we,” “us,” and “our” refer to Water City Limited. We offer this website, including all information, tools, and services, to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

2. Products and Services

We specialize in water and energy solutions, including solar systems, generators, pumps, and related installations. Product descriptions, prices, and availability are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

3. Orders and Payments

All orders placed through our website are subject to acceptance and availability. Payments can be made through the approved online methods or bank transfers as indicated during checkout. We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

4. Pricing and Accuracy

Prices displayed on our website are in Ugandan Shillings (UGX) unless otherwise stated. We strive to ensure accuracy, but errors in pricing or description may occur. In such cases, we will contact you to confirm before proceeding with the order.

5. Delivery

Deliveries are processed within 2 working days depending on location and product availability. Customers are responsible for providing accurate delivery details. Delays due to third-party logistics or unforeseen circumstances will be communicated promptly.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details on eligible items, timelines, and refund procedures.

7. Warranty

Select products come with manufacturer or Water City warranties covering defects under normal use. Misuse, improper installation, or unauthorized repairs void the warranty.

8. Limitation of Liability

Water City Limited shall not be liable for any indirect, incidental, or consequential damages arising from product use, delay, or inability to access the site or services.

9. Privacy

Your personal data is collected and handled in accordance with our Privacy Policy

10. Governing Law

These Terms of Service are governed by the laws of the Republic of Uganda. Any disputes shall be handled by competent Ugandan courts.

11. Contact Us

📞 +256 782 597689 / +256 757 956675

✉️ stkwatercity@gmail.com

🏢 Head Office: Along Ntare Road, Opposite Former Balya Plaza, Mbarara